Backend shift entry for agents, easy rotation, quick schedule viewing
Work attendance, monitoring agent absenteeism, lateness, early departure, break overtime, inactive duration issues
Screenshots at key business moments (incoming calls), periodic screenshots (2-10min)
Set client/webpage blacklist, forced popup prohibition when agents use blacklisted items
Monitor agent mouse/keyboard activity, analyze work saturation
Backend shift entry for agents, easy rotation, quick schedule viewing. Work attendance, monitoring agent absenteeism, lateness, early departure, break overtime, inactive duration issues
Screenshots at key business moments (incoming calls), periodic screenshots (2-10min). Set client/webpage blacklist, forced popup prohibition when agents use blacklisted items
45% improvement in team work efficiency
30% reduction in management costs
99% compliance achievement
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