AI Voice simulates native customer service for consultations, efficiently handles common issues, records complex customer needs, and pushes to managers. AI trained for cross-border e-commerce scenarios such as order processing, logistics tracking, and returns/exchanges
Advanced AI technology for ultimate voice interaction experience
Supports 100+ languages, rapid response, high concurrency support
Based on knowledge base and semantic analysis of customer requests, intelligently determines whether human intervention is needed
Call voice-to-text, intelligent summarization; when human intervention conditions are met: notify relevant personnel via email/SMS/DingTalk
Adapts to different cultural backgrounds, better understands customer intent
Covering the entire customer service process, improving service efficiency
Automatically answer common questions and provide product information
Real-time order status and logistics information inquiry
Handle returns, exchanges, complaints and other after-sales issues
Automatically arrange appointments and reminder services
Reduce 80% of manual customer service costs
24/7 uninterrupted service, 10x faster response
95% customer satisfaction rating
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