AI-Powered Global Customer Service SaaS Solution for Enterprise Expansion

EZVIZ's global business is growing rapidly. APP and website online chat face global user inquiries, repetitive problem types, and significant multilingual issues. HeroDash unified online chat and email channels, with chatbots solving 85% of after-sales/consultation issues.

Mindray medical devices are sold globally. Phone follow-ups and after-sales service dispatch efficiency issues are significant. HeroDash global call center quickly builds a global contact system.

Global leading network equipment provider TP-Link uses our phone and online chat functions to build an efficient multi-channel customer support system in overseas markets.

Govee, as a global smart home lighting leader, faces the challenge of surging customer inquiries across multiple platforms. By deploying HeroDash multi-channel workspace, they unified management of customer inquiries from Amazon, official website, social media and other channels.

iMile, as a leading cross-border logistics service provider in the Middle East, handles a large number of package inquiries and complaints daily. HeroDash intelligent customer service system is deeply integrated with logistics tracking system.

Baseus, as a globally renowned consumer electronics brand, sells products to 100+ countries. Facing multilingual customer service challenges, HeroDash provides real-time translation functions, supporting seamless communication between customer service and global customers.

KUMA outdoor brand focuses on high-end camping equipment, with customers frequently inquiring about product technical parameters and usage methods. Through HeroDash knowledge base management system, product manuals, technical specifications, and tutorials are stored in a structured way.

MIRACLE beauty brand focuses on customer experience and needs to provide personalized beauty consultation services. HeroDash agent assistant provides personalized recommendation suggestions for customer service based on customer purchase history and skin type information.

GIKNA pet supplies brand serves global pet enthusiasts, with customer inquiries involving professional issues such as product applicability and pet health. HeroDash AI chatbot is trained with pet care knowledge and can provide professional product recommendations and care advice.

YINGTA home brand has a rich product line, with high customer demand for product matching and installation guidance. Through HeroDash multimedia customer service functions, customer service can send pictures and video guidance.

MrBBQ professional barbecue equipment brand receives many customer inquiries about product usage and maintenance. HeroDash video customer service function supports remote guidance, allowing technical experts to intuitively demonstrate operation steps through video calls.

FAGOTTI fashion accessories brand focuses on personalized service, with high customer demand for styling advice and customization services. HeroDash customer service workspace integrates customer profile analysis, providing personalized recommendations based on purchase history and preferences.